lv777's Privacy Policy

lv777 ("we", "our", "platform") is committed to providing a safe, trustworthy, and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect, how we use and disclose it, and what steps we take to protect your information.

By using our website (lv777.mom), you consent to the data processing practices described in this Policy. This Policy applies to all services, features, and content on our platform. If you have any objection to any part of this Policy, we ask that you contact us before using our services.

We may update this Policy from time to time. When changes are made, we will post a notice on our platform and the date of the latest update will be shown at the top of the Policy. For significant changes, registered users may be notified by email.

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lv777 collects only the information necessary to provide its services. We never collect unnecessary information or sell your information to third parties without your consent.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address (for communication and account recovery)
• Mobile number (for verification and two-factor security)
• Password (stored in encrypted form — never in plain text)
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification Information

For large transactions or security concerns, we may request additional documents for identity verification. These may include:

• National ID card (NID) or passport copy
• Recent utility bill or proof of address
• Proof of ownership of payment method (e.g., matching account with bKash, Nagad, Rocket, Upay number)

2.3 Financial Transaction Information

During deposits and withdrawals, we record transaction details including amount, time, payment method, and transaction ID. We never store full bank account numbers or card numbers.

2.4 Gaming Activity Information

To ensure service quality and fair play, we collect:

• Game history, bet amounts, and win/loss records
• Bonus and promotion usage history
• Active time and patterns on the platform
• Game preferences and betting behavior (for responsible gaming monitoring)

2.5 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and approximate geographic location
• Browser type and version, operating system
• Device type (mobile, tablet, desktop)
• Page visit logs and session duration
• Referrer URL (where you came from before reaching our site)

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lv777 uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure game operation, transaction processing, and bonus distribution.
• Security Assurance: To prevent fraud, money laundering, and deceptive activity.
• Age Verification: To ensure services are provided only to those aged 21 or above.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To identify problematic gaming behavior and provide assistance.
• Service Improvement: To enhance the user experience and develop new features.
• Communication: To inform you of important updates, policy changes, and account-related information.
• Legal Compliance: To comply with applicable laws and regulations.

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We may share information with trusted partners under strict controls and only when necessary. These partners are contractually obligated to follow our guidelines.

4.1 Payment Processors

To process transactions through bKash, Nagad, Rocket, Upay, and bank transfers, we provide the necessary information to the relevant payment service providers. These providers are governed by their own privacy policies.

4.2 Technology Service Providers

We use various technology services to operate the platform, such as cloud hosting, database management, and cybersecurity services. These providers may not use your information for their own purposes.

4.3 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI may receive limited technical data to operate their games. This information never reveals personal identity.

4.4 Legal Authorities

In response to a court order, legal summons, or government directive, we may be required to provide information to law enforcement agencies or regulatory authorities. In such cases, we will provide only the information legally required.

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lv777 takes industry-standard technical and organizational measures to ensure the security of your information.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Passwords are never stored directly — only encrypted hashes are stored.
• Regular Security Audits: Our systems undergo regular security testing.
• Access Controls: Only authorized personnel have access to specific data.
• Data Minimization: Only necessary information is collected and stored.
• Firewall and DDoS Protection: Systems are protected against external attacks.

However, no transmission of information over the internet is completely secure. While we strive to ensure the highest level of security, we cannot guarantee 100% protection of data. Keeping your password confidential and using a strong password is your own responsibility.

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We retain your information only for as long as it is necessary:

• Active Accounts: All relevant information is retained while the account is active.
• Closed Accounts: Even after an account is closed, certain information may be retained for several years due to legal and regulatory obligations.
• Transaction Records: Financial transaction history is kept for an extended period for legal reasons.
• Logs and Technical Data: Generally deleted after a set period following security review.

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The lv777 website uses session cookies, persistent cookies, and similar technologies.

7.1 Use of Cookies

• Essential Cookies: To maintain login sessions and ensure basic site functionality.
• Performance Cookies: To monitor site speed and performance.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze user behavior and improve services.

7.2 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling certain essential cookies may cause some site features to not work properly.

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As a user of lv777, you have the following rights regarding your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances you can request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be restricted.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Data Portability: In some circumstances you can receive your information in a machine-readable format.

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible. For some requests, identity verification may be required for legal reasons.

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lv777 provides services only to those aged 21 or above. We do not intentionally collect any information from minors. If we become aware that we hold information belonging to a person under the age of 21, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

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lv777 reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the platform. Continued use of our services will indicate that you have accepted the updated Policy.

For any questions or concerns about this Privacy Policy, please contact us. Our support team is available 24/7 to assist in both Bengali and English.